When we interact with consumer service businesses —whether it’s a hairstylist, a veterinarian, or an automotive shop—it’s important to know how to handle problems when they arise. Maintaining objectivity can be difficult, but orderliness is helpful in deciding on an approach.

Earlier this year, much of the East Coast experienced heavy rain and high winds bringing flooded roads and chaos to our area. During the floods, a video aired of a Mercedes sports car getting stuck in running water while other small vehicles were seen driving through the same water with no problems! Why did the Mercedes get stuck?

Just think about it, for most people, after a mortgage, a car is one of the most expensive purchases we make. So, how much time and thought did you put into finding a great auto mechanic? Chances are you spend more time planning your vacations!

One of the more interesting aspects of working at BA Auto Care is getting to know our customers and learning about their hobbies and interests. Being chosen “Best of Howard County” for auto service for over 25 of our 33 years in business demonstrates the customer trust we’ve maintained.

Is your organization looking for a practical way to help families in need this season? Here at British American Auto Care, we are collecting non-perishable items and monetary donations for the Howard County Food Bank (HCFB), from October 1st through November 11th, 2011.

What does your auto repair shop lobby, office/waiting area look like? Does it look like a place you would like to spend some time waiting for your car repairs to be completed? Better yet, how do you think the employees feel about coming to work there? When businesses create a pleasant environment for their customers and employees, it makes people feel better about where they work and where they do business.

Volkswagons (abbreviated VW’s) are affordable European cars that are fun to drive! I think it’s the great performance and handling that makes VW’s so popular.

Considering purchasing a new or used BMW?  Like any major purchase, it pays to do your homework.  On the plus side, BMW manufacturing is outstanding.  They are quick to try out new technology, and they are also one of the best handling, mass produced cars on the market today.