At BA Auto Care, our techs keep your car on the road and running smoothly by following a preventative maintenance program custom designed to the unique needs of your car. Keeping your vehicle aligned properly, flushing your power steering, and flushing and cleaning your engine are essential to maintaining the health of your vehicle.
At BA Auto Care, setting up and executing an effective preventive maintenance program tailored to the specific needs of your vehicle is one of the most important things we do for you. Caring for your cooling system and brakes is essential.
As consumers, Americans are getting accustomed to not owning anything anymore. All those software programs we used to purchase are now annual or monthly subscriptions. Even our music library isn’t really ours anymore. We’re paying a monthly subscription to stream from one of the clouds.
Not too long ago, I was testing a car down Berger Road when I saw a man working under a school bus! He was changing the oil on the street! This got me thinking about mobile vehicle services. Some mobile automotive services are already common, such as mobile detailing and mobile windshield and glass repair; but what about mobile mechanics?
One of the hardest things for some of our auto repair customers to understand is why their specific repair or service cost so much. An explanation of the repair may sound simple and straightforward, but the actual work required to accomplish that simple repair can be very complicated. The dilemma is, if we explain something in a way that a layperson can understand, the simple explanation can make a customer think it’s a simple job. Where possible, we like to share with a customer what’s involved in a repair, but that’s not always feasible.
It sounds like an easy question to answer doesn’t it? In fact, when people bring their vehicle in for a headlight bulb replacement, they expect to be in and out quickly, but that’s not always the case. With cars built in the last decade, a simple task like changing a headlight or brake light bulb can be much more complicated than before. Gone are the days when an auto mechanic could wander out to a vehicle in the parking lot, lift the hood, change the headlight bulb and be back in the office in five minutes!
Not long ago, I walked into the reception area at our auto shop and greeted two long-time customers. After chatting for a while, we eventually got around to the reason why they were there. The wife shared with me that she had noticed a constant scraping noise coming from their car that got worse while braking. Then the husband held out his hand and displayed a tiny jagged stone about ¼ inch long.
The other day, one of our auto mechanics, Hernando, was working on a Mercedes SUV. The driver had brought it in for preventive maintenance, and when Hernando checked it out, it turns out the brakes were in terrible condition. The brake material was worn so thin; it was as flat as paper. And then, it just came off!
When it comes to auto service we believe that excellent customer service is all about information and relationships. We hope this blog will help to facilitate a good relationship with your auto shop, whether it's BA Auto Care or any other shop.
We're happy to provide you with great information about auto service, repairs, and a few other topics we love.