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Car Quality

by Brian England on February 28, 2017

So you are all set. You booked an appointment in advance and arrived on time. Everything seems like it’s going to go smoothly, and then you get ‘the call’. It’s the service adviser saying, “We need your car for another day!”

by Brian England on December 13, 2016

One fall weekend, my wife and I were driving north on Interstate 270, going from Urbana to Frederick, Maryland, when we spotted a sign saying “Scenic Overlook.” We had some time to kill so we took the exit.

by Brian England on September 1, 2016

This blog post was originally published in 2011, but has been updated to reflect the fact that beginning September 1, 2016, BA Auto Care began covering all major repairs for three years or 36,000 miles, whichever comes first.

by Brian England on August 30, 2016

Buying a car at an auction is a very risky business. We have seen very few cases where it has turn out well.

by Brian England on August 23, 2016

When people have their car alternator replaced, the expectation is that the repair will last at least as long as the expected life of the new alternator, four to five years or anywhere from 50,000 to 100,000 miles.

by Brian England on March 28, 2016

Over the past month or so we had two customers whose vehicle experienced an extreme clutch failure only months after having the clutch replaced. Clutches should last over 100,000 miles, and these two clutches failed in a very dramatic way! They had been entirely burnt out.

by Brian England on July 8, 2015

Like so many other things in life, preparation, attention to detail, and good communication go a long way toward getting the best service for your car. How an auto shop handles the car repair estimate and authorization process is a key part of delivering good auto service, and you can help to make this process work even better

by Brian England on November 17, 2014

What is the cabin air filter? It is the pleated, fibrous filter that cleans air that comes into the interior of the car via the heating, ventilation and air conditioning (HVAC) system. It keeps the air inside your car free of contaminants. Some cabin air filters even trap odors.

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About this Blog

When it comes to auto service we believe that excellent customer service is all about information and relationships. We hope this blog will help to facilitate a good relationship with your auto shop, whether it's BA Auto Care or any other shop.

We're happy to provide you with great information about auto service, repairs, and a few other topics we love.

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