You schedule a safety inspection, wake up to find it’s pouring down raining, and the auto shop says it can’t perform your inspection! At first, this seems unreasonable — bureaucracy gone wild and unfair. Let’s take a closer look at the reason why.

So you are all set. You booked an appointment in advance and arrived on time. Everything seems like it’s going to go smoothly, and then you get ‘the call’. It’s the service adviser saying, “We need your car for another day!”

One fall weekend, my wife and I were driving north on Interstate 270, going from Urbana to Frederick, Maryland, when we spotted a sign saying “Scenic Overlook.” We had some time to kill so we took the exit.

This blog post was originally published in 2011, but has been updated to reflect the fact that beginning September 1, 2016, BA Auto Care began covering all major repairs for three years or 36,000 miles, whichever comes first.

Buying a car at an auction is a very risky business. We have seen very few cases where it has turn out well.

When people have their car alternator replaced, the expectation is that the repair will last at least as long as the expected life of the new alternator, four to five years or anywhere from 50,000 to 100,000 miles.

Over the past month or so we had two customers whose vehicle experienced an extreme clutch failure only months after having the clutch replaced. Clutches should last over 100,000 miles, and these two clutches failed in a very dramatic way! They had been entirely burnt out.

Like so many other things in life, preparation, attention to detail, and good communication go a long way toward getting the best service for your car. How an auto shop handles the car repair estimate and authorization process is a key part of delivering good auto service, and you can help to make this process work even better