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Car Questions & Concerns

by Brian England on November 4, 2013

It makes someone very happy when they call for an estimate for a timing belt replacement on their car and I tell them their car has a timing chain! If a customer has experienced a timing belt replacement before, they know that they have to plan for an expensive repair. Timing belts can cost anywhere from a few hundred to over a thousand dollars to replace.

by Brian England on August 26, 2013

Often we are judged, not on how well we perform a job, but on how well we perform when something goes wrong. Most people understand that auto repairs and service can’t be perfect; that is why we have warranties. When it comes to a warranty issue or perhaps an issue just outside of the warranty, how an auto service provider performs becomes very important.

by Brian England on August 7, 2013

Does your car rarely leave your parking spot, driveway, or garage? If you aren’t logging many miles on your vehicle then there are some adjustments you can follow when having your car serviced to ensure you’re getting the most for your service dollar.

by Brian England on June 28, 2013

Whether it’s medical care, legal assistance, choosing a realtor or any other service provider, knowing the right questions to ask is critical to making a good choice. It’s true for choosing an auto shop also. Different shops have different levels of expertise and training, different quality control practices, different ways of communicating with their customers, different warranties…..the list goes on.

by Brian England on March 11, 2013

Do you know what to do if your check engine light comes on? Do any new drivers in your household know what to do?

by Brian England on February 19, 2013

Have you ever been driving your car and it shook so much you felt like you were on an amusement park ride? Well, here are three common problems that can cause a car to shake.

by Brian England on November 19, 2012

Believe it or not, it was Leonardo da Vinci that conceptualized a stepless, continuously variable transmission (CVT) back in the 15th century. Then, in the 1950’s it was a Dutch company that mass produced a car with a CVT. But what about now? Should you buy a car with CVT? Or perhaps you are asking — “Do I have a car with a CVT?” — Or maybe you’re even wondering, “What is a CVT?”

by Brian England on January 16, 2012
What Does it Take to Earn the Label Auto Repair Expert”?”

Today we come across customers who claim to be experts in auto repair, but in just a short time we can tell that their experience is limited to oil changes coupled with access to a computer.

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About this Blog

When it comes to auto service we believe that excellent customer service is all about information and relationships. We hope this blog will help to facilitate a good relationship with your auto shop, whether it's BA Auto Care or any other shop.

We're happy to provide you with great information about auto service, repairs, and a few other topics we love.

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