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Common Questions

by Brian England on January 25, 2021

You need new tires for your vehicle. Here are the questions you are asking yourself:
1. How do I find the best place to purchase auto tires?
2. What should I be looking for?
3. Is the internet the best place to buy or should I just go to a tire shop?

by Brian England on December 21, 2020

These were normally questions asked only by our older, retired customers. Now, with the pandemic, more cars are sitting in garages and driveways, prompted most of our customers to ask these questions.

by Brian England on December 16, 2020

Before we opened our first Auto Repair facility over 40 years ago, I remember the many discussions I had with my wife and business partner, Jennifer, about what to name our new business.

by Brian England on November 23, 2020

Recently we’ve seen several new customers bring their cars into the shop for emergency repairs. We discovered that both vehicles were in terrible condition caused by something we call “Quick Lube Dependency.”

by Brian England on October 22, 2020

If you are actively searching for a new auto repair shop to work on your car, here are 12 questions you should ask:

by Brian England on October 8, 2020

Have you ever looked in your owner’s manual to see what the recommended services are for your vehicle? Many car owners just take their car into the dealership and trust that the correct services will be performed. Or if it is time for an oil change, they just visit the nearest Quick Lube.

by Brady Wise on May 1, 2020

As an auto service advisor, one of the questions I frequently get asked is about using high octane or premium gas in customer’s vehicles. “Do I really need to put premium gas in my tank?” Often, customers will tell me they are unsure about purchasing a car that requires premium gas. Their focus is always on the higher cost of premium gas when they should be considering what a high octane rating means to the continued health of their vehicle.

by Brian England on January 23, 2018

Not long ago, I walked into the reception area at our auto shop and greeted two long-time customers. After chatting for a while, we eventually got around to the reason why they were there. The wife shared with me that she had noticed a constant scraping noise coming from their car that got worse while braking. Then the husband held out his hand and displayed a tiny jagged stone about ¼ inch long.

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About this Blog

When it comes to auto service we believe that excellent customer service is all about information and relationships. We hope this blog will help to facilitate a good relationship with your auto shop, whether it's BA Auto Care or any other shop.

We're happy to provide you with great information about auto service, repairs, and a few other topics we love.

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