Before we opened our first Auto Repair facility over 40 years ago, I remember the many discussions I had with my wife and business partner, Jennifer, about what to name our new business.
Recently we’ve seen several new customers bring their cars into the shop for emergency repairs. We discovered that both vehicles were in terrible condition caused by something we call “Quick Lube Dependency.”
If you are actively searching for a new auto repair shop to work on your car, here are 12 questions you should ask:
Have you ever looked in your owner’s manual to see what the recommended services are for your vehicle? Many car owners just take their car into the dealership and trust that the correct services will be performed. Or if it is time for an oil change, they just visit the nearest Quick Lube.
As an auto service advisor, one of the questions I frequently get asked is about using high octane or premium gas in customer’s vehicles. “Do I really need to put premium gas in my tank?” Often, customers will tell me they are unsure about purchasing a car that requires premium gas. Their focus is always on the higher cost of premium gas when they should be considering what a high octane rating means to the continued health of their vehicle.
Not long ago, I walked into the reception area at our auto shop and greeted two long-time customers. After chatting for a while, we eventually got around to the reason why they were there. The wife shared with me that she had noticed a constant scraping noise coming from their car that got worse while braking. Then the husband held out his hand and displayed a tiny jagged stone about ¼ inch long.
Every Land Rover or other European car owner should know the answer to these three questions!
A few weeks ago I was approached with three different questions.
When it comes to auto service we believe that excellent customer service is all about information and relationships. We hope this blog will help to facilitate a good relationship with your auto shop, whether it's BA Auto Care or any other shop.
We're happy to provide you with great information about auto service, repairs, and a few other topics we love.