This was our first experience with BA Auto Care. It was a good one. We brought an older hybrid in after it lost power. Joe was our service contact. He was thoughtful about what occurred, what we did prior to reaching out, and was able to give a ballpark estimate for the issue providing that no other factors contributed to it upon inspection. The staff were helpful and flexible when we needed to reschedule. They are responsive and prompt. We ended up replacing an additional item that had corroded and the price was slightly higher, but we were aware of this possibility because Joe took the time to call before completing the work to let us know what the diagnostic test and inspection found. This was a positive experience and we will happily return to BA Auto Care for any other issues.
Excellent customer service and communication! Easy after-hours drop off and pickup, which was a huge help. Service representative asked all the right questions to define their recommendations. Repaired my car without any up-selling. I'll be back.
They did a great job quick turn around
The staff at BA Auto Care was super friendly, the price for my service was incredibly fair, and communication about my vehicle was great. I will definitely be back! 🙂
Emily Counsellor (PamperingPanda)
I had a check engine light on that needed to quickly get investigated. I was a new customer to the shop and I was able to get on calendar. I got an update on my service a few hours after drop off. The service and communication was outstanding.
Said it before. Say it again. Service is impeccable. Auto repair company you can trust. They had replaced my rotors, went in months later for them to check an issue. Gave me a ride back home and to their location. Honored their prior work and didn’t come up with any gimmicks as other auto repairs would go to trick women who don’t know much about cars . Highly recommend to all moms, all women, actually everyone
Oil change prices were much more competitive than other places and they did not try to sell a ton of other work. Staff was professional and friendly, and waiting for the oil change didn't take as long as other places I've been. All in all, I think I found my new local auto shop!
Vincent Malikasim (Vinny)
BA Auto Care is a great resource for maintenance of you British and German cars in the Columbia/Ellicott City area. With few options for Minis in the area, they are the best for comprehensive car care.
Another wonderful experience with the team at BA. From scheduling to communication to the quality of their work, can’t say enough good things. I brought in my 24yr old car for a new drive belt and transmission mounts. The team had the job done on time and at a fair price and even did a few little extras for me. I always leave BA with peace of mind that all of the work was done properly and no corners cut or things overlooked. Highly recommend.
These people are phenomenal, Jose and the team including Mike were very professional and helped a lot!
Nice people, but you tell me to come in at 10 have me ready at 10 to be seen. Otherwise good people work here
I brought my truck that I recently purchased to them for a MD state inspection and an Oil Change. They are fantastic! From the folks you talk to on the phone to the people working on your cars! Very professional atmosphere. They now have a customer for life! Thank you everyone at BA Auto Care you all are rockstars!
So responsive to customer needs over decades. Honest and fair!
They took the time to troubleshoot an intermittent issue and resolved it satisfactorily
Excellent service. Car was ready for pickup at the time quoted.
BA Auto is a great shop with honest people and fair prices. It feels like they truly care about their customers. I have been taking my Mini in to them fir a couple years, and am always satisfied with the quality repairs.
We were notified if needed repairs to rear brakes and shocks. Everything was explained well and the work was completed in a day
They were both very helpful, and professional. The purchase went smoothly, and I was home in New York by 5. Will definitely come back to them in the future.
Very professional. Well behaved Economical
Fantastic job with Jim‘s Corolla 2006 headlights They sparkle & now I won’t worry with his night driving because they were so dim new fantastic job painting the wheels black that were all rusted suggested by Brady Jim is so happy with the results always fantastic service is the only place we would ever go for honesty and integrity fair prices and professional mechanics they explain problems always call us with costs The staff all exhibit social Grace and patience for teaching It’s a wonderful place to wait if u need to it’s comfortable to sit with coffee or tea with also great chairs and a table for Computer all very clean especially Bathroom I give it five star ratings every time we come Kathryn Schatz👍👍
I have used BA Auto Care several times over the last few years for my Toyota Sienna. I could not recommend a better place for fairly priced auto services. The office/customer area was always clean and the staff was always professional and very nice. Communication and all services were very good. I felt that I got a fair and knowledgeable assessment of my van and it’s overall condition. Felt no pressure or up selling. We have just started taking all of our cars to BA Auto care.
Would highly recommend!
Would highly recommend!
Really nice people. Kept me up to date on my car's mystery issue and the cost of fixing it. Fixed the car in the time specified. No issues at all.
Always professional and always satisfied.
Car feels great after bringing it here! You guys did a great job.
I’ve own several BMW over the last 30 years. I’ve had them serviced at area dealers and family owned maintenance shops. I moved to Columbia Maryland and recently experienced a dead battery. The shop I was currently using was in Rockville. The cost of the battery replacement, reprogramming the computer, plus the tow was high. We found BA and we are gland we did. Very professional service at half the cost. We will be taking all of our car repair needs to them from now on.
Never a bad or even a so-so experience; always great!
Everyone I spoke to from there was AMAZING. Genuine, friendly, nice, responsive, and so informative. I would highly recommend them to anyone in need of service!!
Inspection was completed in a timely fashion and the team was very courteous and helpful
Had problem with my navigation screen. BA auto fixed it. Now all is well.