They are always great and do a wonderful job

This is an excellent shop, and they stand by their work. I've taken my VW Jetta TDI (diesel) here many times for routine service and more extensive maintenance like a timing belt. On the rare occasions that the issue is not resolved, they're more than willing to take a second look under their service warranty. They also provide a very convenient online booking service and ample shuttle/loaner options while your vehicle is being serviced. If you have a European car, I highly recommend BA Auto Care.

The shuttle service made it possible for me and my daughter to get our state inspections done. They were very thorough and transparent about what needed to be done and what it would cost. Coming from the South Central region of the U.S. it seemed expensive, but they did a good job and I will be going back.

BA Auto provides the great repair work with the best customer experience.

Previously, I had been taking my vehicle to the dealership, and I was unimpressed with their communication. This was my second visit to BA Auto Care, and their communication and responsiveness were fantastic.

Ahead of schedule and below there estimate.

I was in a real bind and happened upon BA Auto since they were close to my work. Not only were they proffesional and reasonably priced but they went above and beyond to help me get my vehicle repaired and offered me a loaner vehicle while they worked on my car. Rachel was extremely helpful and communicative about what needed to be done to fix my car, she really went the extra mile to make sure my vehicle was looked at quickly and the mechanics did a great job of getting me in and out in just 2 days. I will be returning for all future work needed. Thankyou!

I called them asking if my estimate from a service center is reasonable and the mechanic took 10 minutes out of his day to review it and give me feedback if I was ripped off or not. Stellar character.

LOVE

This is my 2nd visit to BA Auto Care. I travel 1 hour from my residence to their center. The office staff are pleasant, organized, efficient, timely, they know who you are as soon as you enter the door, and are prepared to service you, to include rental car if necessary. Their automated system is excellent. You receive a text and/or email with a detailed status of your service needs, with photos, explanation, and detailed pricing. You have the option to approve/deny services via text/email. I yet to have any issues with my vehicle after service rendered. My vehicle runs smoothly. I have a 2015 Volkswagen Passat with 75k+ miles, and 6 months ago, a VW dealership told me that I needed a new engine. Six months later, I'm still driving my vehicle with the original engine. If you need a 2nd opinion, if you need to retain your vehicle, give BA a call. Hopefully, they can service your vehicle.

Simply the best all around. Outstanding: friendly customer service; technical knowledge; technical execution; reliable advice on what needs to be done and what doesn't. The best!

My most recent experience with the great service I always get at BA Auto Care involved a mistake on my part. The mistake was I purchased new tires for a cheaper price at another business. Though I saved a few hundred bucks, the service was far below that I'm accustomed to at BA Auto Care. The front tires were improperly balanced. BA Auto Care took care of this for a modest price. I do not plan to make this mistake again.

I’ve always have had great service with BA They are the only ones I recommend to my friends. Staff are always friendly. I would not go anywhere else!

Highly recommend. Very professional staff and clean and tidy facility. They did not try to find issues with my vehicle outside of what was asked. Price breakdown on my ticket was organized and detailed while still being easy to read. The work was a bit pricey and I admittedly didn’t do much shopping around. I am satisfied and will be giving BA my business in the future.

They were very nice and professional. They fit me in for a last minute inspection I needed.

Always reliable and courteous. Everyone I know recommends this auto care center.

I brought in my mercedez for a state safety inspection. I love the location, the ambience, and customer service; from the front desk attendant to the mechanic who approached me 1-on-1 to give me insight and a status on my vehicle. Will definitely be back

Clear communication and fast service at a reasonable price. Repairs were completed successfully.

Great customer service and very helpful associates.

Ended up here on a recommendation after my dealership quoted me $4K to do a break job on a *1 year old* car. Haven't been back there since. BA is great, they aren't high-pressure, but they are honest. Ill be here for a while.

Our experience with BA Auto Care over the many years we've been using their services has been exceptional. There are cheaper places you can go for car service, but in this instance, you most definitely get what you pay for. BA has always been straight with us about estimates and pricing, and the mechanics there have always done superior work. Zane, Joe, Jimmy, and the other advisors there are thorough and truthful about any recommended work, and they and the front office folks are very good at communications and customer care. We have 2 old cars we'll probably keep until the wheels fall off, and BA will undoubtedly help us make that last as long as possible. This is a superior shop and we recommend them highly. You won't be disappointed.

Yet another five star experience! I never have to worry that something needing repair will be missed, because I forgot to describe a thing that felt funny when it was driving. They always find it. It’s super easy to understand what they find in the notes, and their recommendations are clear. I can review & approve the work online, and always get a call about the timeline for repair & pickup. Great shuttle service between the shop and home. Through decades using BA Auto Care, they’ve always maintained top notch mechanical work, paired with personal attention to make it easy on the human side.

Exceptional customer service!!!

Took my car in for its first oil change after break in, as the dealers like to do shoddy work and leave grease prints on the vehicle. They charged me less than what i was quoted for due to them paying attention to detail with the amount of oil the car took. I appreciate the honesty and the work done. Oil levels perfect as i checked throughout the week. I will be coming back for all service

Called for a state vehicle inspection. Fantastic service, very professional and friendly. Highly recommend.

Great support and communication. Services included a loaner vehicle. Awesome customer service. We be back for all car repairs and maintenance

I had quite a bit of work done at BA Auto in Columbia Md. BRADY and his team delivered great service. The mechanics are knowledgeable and straightforward — they take the time to explain what’s going on with the car and walk you through your options without any pressure. I really appreciate their honesty and how they only recommend what’s actually needed. Their pricing is fair, the quality of their work is solid, and they got things done in a reasonable amount of time. My car came back running like it was brand new. The customer service is excellent. They’re friendly, easy to talk to, and make the whole process smooth from drop-off to pick-up. Overall, BA Auto has become the shop I trust most in the Columbia area. If you’re looking for reliable work, honest people, and a place that truly takes care of you, I definitely recommend them.

Always excellent, dependable work! A local Toyota Dealership

Always great service. Knowledgeable and communicative, and wont over or up sell you.

I have been using BA Autocare for over 30 years. I have stayed with them because I can trust them. If they say something needs to be done I know it’s the truth. I would encourage you reader to give them a try. I don’t think you will be disappointed!