Good communication - but a few too many emails - phone communication great - thanks
Lee Pendleton
10/31/2024
The staff at BA Auto Care are exceptional. They really know the meaning of customer service. I will continue to use them for my auto repairs.
Rainy Young
10/22/2024
Brady and everyone else I’ve dealt with has been professional and accommodating. Brady is terrific. I had an A/C problem with my X3 and the part was back-ordered for a long time. Brady stayed after it and eventually found a similar part that the team adapted to use in my car. Problem solved. That was six months ago and everything has been fine. I give them top marks for working the problem creatively instead of just telling me the part wasn’t available.
Daniel Moylan
10/18/2024
Have been getting my car serviced here for years and always super service
Evan Coren
10/16/2024
i originally had an appointment for friday, but they managed to get my car looked at and fixed by Thursday! everyone was so friendly and helpful. they send you a link to a page where you can see whats being done on your car and you can actually just approve it on the website. they also have a shuttle driver who can drop you off and pick you up. it was super detailed and really appreciated the work the BA Auto care did for my car.
Elissa Huang
10/10/2024
We took our Range Rover in for service and the process was smooth. Work was completed the same day. I dropped a star because they don't have a very robust online scheduling system.
David Reamer
10/10/2024
Excellent diagnosis and service of bad wheel bearings. Nice not to have those wheel noises anymore. Honest and trustworthy shop.
Wayne Davis
10/09/2024
Customer service has been consistent and overall great, everyone from the front desk to the advisor have been a pleasure to work with. They are honest and provide enough information to decide on repairs or maintenance needs. This is the only place we take our cars to!
Jennifer Sandoval
9/29/2024
Great crew working at this shop. Rachel and Grace will take care of you getting your car in and out for repairs.
Bishop William Fuller, Jr.
9/26/2024
I've always Great experience with there professionally top notch service.
Deen Ablmbola
9/25/2024
BA Auto Care did an inspection on my Tesla Model X Plaid, and not only did they do a great job at getting me in and out of their facility quicker than any of their competitors. But, they were very kind and polite to me and the several of other customers that walked through the front door. Zane had greeted an elderly lady as if it was his own mother (which touched my heart), the technicians were very focus in their work and did not miss a thing. Jimmy, and the rest of the staff at the front desk really do deserve all their flowers though. They were so patient, and did whatever they could to squeeze me in as soon as possible. I would recommend this place to anyone that needs work to their car done, and is looking for a reputable place. Thanks again BA Auto Care!
Shaquille Matadi
2/08/2024
Very personable, helpful, and professional staff, up front and accurate cost estimates, fair pricing, clean facility, good recommendations, skilled techs and thus far no problems with service (both, front cv boot/axle replacement, new tires, and rear sway bar replacements for Volvo S40). Highly recommend!
E R
2/06/2024
Great service on our Mini. However, the reason for the service was the oil indicator light. It was not turned off, it is still on. The radio was changed to other presets. What an annoyance. Did anyone check this car when it was completed? Very disappointing. 5 Star service with a 2 Star deduction for lack of QC. P.S. : They very graciously fixed the light issue and explained what occured with the car due to an unknown software issue. Well done !
Joel Leventhal
2/06/2024
Excellent mechanic shop. Highly recommended.
Fabricator
2/01/2024
After years of having the same problem with my car British Auto was able to locate and resolve my problem. Hats off to those who were tenuous enough and did not give up and finally solved my problem. I am very grateful and BA is now my chosen Auto Care.
Marilyn Donovan
2/01/2024
B&A are friendly, professional, and extremely trustworthy.
Martin
1/31/2024
Excellent expert service and easy to deal with. Highly recommend!
Michael S
1/31/2024
Consistently outstanding in every respect over many years! Thank you for the great service you always provide us! You even made the rear camera work in my car again, and I didn't even mention it! WOW! WOW! WOW! it does not get any better than BA Auto Care!
Laura Kafka-Price
1/31/2024
Brought in two cars for state inspection. Was able to repair one quickly. The other required a new windshield, and they quickly confirmed with repair was done and sent the inspection report to Maryland. Excellent service, and nice folks.
C C
1/31/2024
PHENOMENAL service. Thorough, timely, friendly, and a clean accommodating facility. TOO TIER!
Fetima McCray
1/31/2024
BA did an excellent job performing scheduled maintenance on my 2013 Auidi A6. Everyone was very professional and very customer friendly. I would definitely recommend them to anyone with a luxury or high performance automobile, looking for a great alternative to your high price dealer.
Khalid Shaheed
1/31/2024
BA services both of my BMWs X1 and X5…I have over 40 years of experience with car maintenance services in the Washington/Baltimore area. By far BA auto is the best. From the first call in setting up an appointment, keeping me posted on my service status and delivery of my vehicle, they execute in delivering top notch customer service.
Michael Ross
1/31/2024
As always extremely busy small business owner, I love a very caring, thoughtful and personable experience of servicing my car and taking care of me while my car is at the repairs! I would recommend BA Auto as my favorite and my only place to go to take care of my car. With much gratitude for the exceptional service, Olenka
Olenka School of Music
1/24/2024
Great service as usual. Always knowledgable and courteous!
Jay Ethridge
1/24/2024
The service was great! I'm elated to have found a reliable business for upkeep of my 8 year old car!!
Ostein Truitt
1/17/2024
This is, hands down, the best service company, and, in particular car service company we have ever dealt with. We have been taking our cars to them for over 30 years. Absolutely no complaints. Courteous service from the front office folks to the mechanics. Repairs are explained, especially any unexpected things, which occasionally do happen (worn brakes, leaks, etc.) I wouldn't, and don't take my cars anywhere else, except for warranty work. BA keeps my 2000 Dodge truck running just fine, along with my Camry hybrid.
Kevin McCann (fiziksboy)
1/17/2024
Great, trustworthy service
Jim B
1/10/2024
Stop looking for an auto repair facility- This group is the best.
Julian Cover
1/10/2024
Wonderful all around, great service and my 2010 Prius is driving wonderfully.
Lauren Truitt
1/10/2024
Great service, great experience
Shaun Eddy
1/07/2024
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