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How We Helped Save a BMW Owner over $9000

Brian England, Tue, Dec 29, 2015

We love it when we can save our customers’ money.  Recently a customer called about a 2012 BMW X3 with 112,000 miles on it.  She wanted a second opinion on a transmission.


The customer had taken her BMW to the dealer for a whining noise.  The dealer told her that the transmission needed to be replaced, and that it would cost about $10,000.  Since it was such an expensive repair the customer took the vehicle to a transmission shop to get a second opinion.  The transmission shop told her the noise was coming from a pulley in the engine.  Realizing it may not be the transmission and that she may not need a transmission expert, she then decided to drive it over to us at BA Auto Care.  Our automotive technician, Stephen, brought it in the shop and within 1 ½ hours determined it was a bad belt tensioner assembly. The final bill was $505.00 including the diagnostics and the repair. Sounds a lot better that $10,000; wouldn’t you agree?

Needless to say the customer was ecstatic! The worst part about this story is that when the transmission shop told her the transmission was good, she called the BMW dealer.  He said he would call her back, but never did!

The customer assured us, we have another car to take care of for her for another 100,000 miles.

Thanks to Zane, our service manager, for sharing this story, and to Stephen for the expert diagnostics and repair!

Need a second opinion on your BMW?  Make an appointment to have us take a look at your vehicle.

Have any questions about the article? Reach out to the author!

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About Brian England


Brian England, the current president of BA Auto Care (formerly British American Auto Care) got his start with an auto apprenticeship in a small town in the northwest of London. He came to the U.S. in 1972 to work for a Land Rover dealer in Rockville, MD, and a few years later, started British American Auto Care with his wife, Jennifer. A big believer in preventive auto maintenance, Brian's philosophy is to encourage and educate drivers on the benefits of adhering to a regular maintenance plan.