4.9 Stars - 710 Customer Reviews

Columbia Auto Repair Shop Scores Good Rating on Price

Brian England, Mon, Jan 09, 2012

British American Auto Care is one of only two Columbia auto repair shops to get a top rating by the 2011 Washington Consumers Checkbook for price. Plus, we received a rating of 79% in all the other categories and were rated by the more people than any other auto repair shop in Howard County.columbia auto shop gets good rating on price

We were thrilled with this rating because we work very hard to provide estimates and repairs that represent outstanding value. In the past couple of years we have searched for quality auto parts that we can stand behind when manufacturers’ parts are expensive. We have been able to find quality drive shafts, suspension parts and brake parts that represent great value to our customers.

On older cars we have also tried to find auto parts that make repairs more affordable without sacrificing quality. All our quality repairs come with a 3-year 36,000 mile parts and labor warranty.

One of the ways we are able to be sure of consistent, quality car repairs is because we are the only auto repair shop in Howard County to  have a customer service coordinator.  His job is to call the customer the day before to set up the job, to road test cars with the customer when needed, to oversea all the “while you wait services” and to perform a final road test.

We constantly look for ways to ensure that every customer that walks through the door gets outstanding quality each time they visit our shop!

 

About Brian England

 

Brian England, the current president of BA Auto Care (formerly British American Auto Care) got his start with an auto apprenticeship in a small town in the northwest of London. He came to the U.S. in 1972 to work for a Land Rover dealer in Rockville, MD, and a few years later, started British American Auto Care with his wife, Jennifer. A big believer in preventive auto maintenance, Brian's philosophy is to encourage and educate drivers on the benefits of adhering to a regular maintenance plan.