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What Amenities Should An Auto Shop Waiting Room Provide?

Brian England, Tue, Jun 18, 2013
Over the past several years we have received many compliments about our auto shop waiting room.  We have compiled a list of some of the top suggestions and compliments we’ve received in the past based on this information.
Comfortable Waiting Area at BA Auto Care.jpg

  1. Free wi-fi internet connection.
  2. Comfortable chairs.
  3. No loud TV.
  4. No brash advertising.
  5. Children’s area.
  6. Free coffee and tea.
  7. Desk
  8. Nice view of workshop area.
  9. A great variety of magazines to read.
  10. Always find a nice, interesting customer to talk to.

What would you like to see in our waiting room?  Are we missing something?  What is important to you?  What should we make sure to keep?

Just comment on this article to add your suggestions.



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About Brian England


Brian England, the current president of BA Auto Care (formerly British American Auto Care) got his start with an auto apprenticeship in a small town in the northwest of London. He came to the U.S. in 1972 to work for a Land Rover dealer in Rockville, MD, and a few years later, started British American Auto Care with his wife, Jennifer. A big believer in preventive auto maintenance, Brian's philosophy is to encourage and educate drivers on the benefits of adhering to a regular maintenance plan.