When we started performing complicated auto repair diagnostics we were the first auto repair shop in Columbia to offer diagnostics forms online. Here are 6 commonly asked questions that we get asked about the diagnostic forms and the answers.
Q: Why are diagnostic forms important?
A: They are important for the following reasons.
- They help to clearly identify and define the problem.
- They make the customer more aware of what is involved in diagnosing the problem.
- They cut down the diagnostic time and therefore the price of the job.
- They allow the technician to know just what you are experiencing.
Q: What if I do not know anything about cars? Can I still use the diagnostic form?
A: You can still use the forms; you do not need to know anything about cars to tell us what you are experiencing. The forms are easy to understand so you can gather information for us.
Q: What parts of the car do you have diagnostic forms for?
A: We have forms that you can download for most of the things you are likely to come across. Here is a list and the links.
- Automatic Transmission
- Noise, Vibration or Harshness
- Heating and Cooling System
- Drivability
- Electrical System
- Cooling – Overheating
Q: It sounds like it is complicated
A: It is not complicated, it is more like a partnership, We work together to gather information so that we are going after the right problem.
Q: I am not sure what form to use; what do I do?
A: We can help with that, give us a call and we will talk about the symptoms you are experiancing and we will guide you to the right form.
Q: Do I have to do it this way? Can I just bring my car in and talk to you personally
A: Absolutely, we can go over the problem and take a test drive.
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