4.9 Stars - 710 Customer Reviews

Is Your Columbia MD Auto Shop “Well-Seasoned”?

Dorothy George, Tue, Feb 26, 2013

When you’re choosing an auto shop, which factors signify excellence?

excellence in auto repair is like excellence in musicIn Oscar Wilde’s “The Importance of Being Earnest”, the opening scene of the play begins with a man at a piano, playing with great zest. When he’s finished, he tells his valet, “I don’t play accurately – anyone can play accurately. I play with wonderful expression.”

A few weeks ago, a friend and I attended a Baltimore Symphony Orchestra performance. Pianist, Orion Weiss, did an excellent job on the Mozart piece, combining accuracy and wonderful expression in his performance.

Some of the same principles can be applied to auto repairs.  When you have a seasoned technician, you get not only accuracy, but also the intuitive knowledge that comes from years of experience – the zest. You have to really know your craft to be able to add in the “zest” and still deliver high quality.

It’s kind of like Malcolm Gladwell’s 10,000 hour rule from his book, Outliers.  In order to really be an expert at something you have to have accumulated a sound experience base.  Not only does this provide a great base for accuracy – it also informs your intuition.

Our Columbia, MD, auto shop has a reference guidebook created by Brian England, the owner, with specific details for nearly every procedure we perform.  This keeps us all on the same page. The guidebook provides the framework for ensuring accuracy by making sure that for every job we do, a specific procedure is followed.  That’s a key step in delivering high quality auto repairs — having specific procedures that everyone follows.  Diagnostic jobs vary, but we always begin with the basics and decide on the best pathway for further investigation.

If you’re in the mood for some automotive excellence, be sure to check out our Columbia, MD, auto shop. Our “About Us” page provides more information about our technicians who deliver that “well-seasoned” auto service experience. You’ll find us to be earnest, accurate, and intuitive in addressing your vehicle concerns.

Questions? Use our “Contact Us” page online, or call and talk to one of our friendly, knowledgeable staff. 

Or, if you’re in the mood for some artistic excellence, check out the BSO!  

 

 

 

Photo courtesy of nayukim’s photostream.

 

 

About Brian England

 

Brian England, the current president of BA Auto Care (formerly British American Auto Care) got his start with an auto apprenticeship in a small town in the northwest of London. He came to the U.S. in 1972 to work for a Land Rover dealer in Rockville, MD, and a few years later, started British American Auto Care with his wife, Jennifer. A big believer in preventive auto maintenance, Brian's philosophy is to encourage and educate drivers on the benefits of adhering to a regular maintenance plan.