4.9 Stars - 496 Customer Reviews

The Curious Case of the Strange Car Smell

by Brian England on October 8, 2019

Sometimes, being a good auto repair technician means channeling your inner Agatha Christie and solving a mystery.  This is precisely what happen to us recently when one of our customers brought in his car, complaining of smelling a strange odor.

After exploring all the typical problem areas like the heater and cabin filter and finding no solution to the horrible smell emanating from the vehicle, we called back the customer to get authorization to dive deeper in search of further clues to the problem.

Josh, one of our top techs, dove in and found mold throughout the heating and ventilation system.  We cleaned out the mold, replaced the evaporator core and filter.  We cleared the air and solved another auto mystery.

About Brian England

 

Brian England, the current president of BA Auto Care (formerly British American Auto Care) got his start with an auto apprenticeship in a small town in the northwest of London. He came to the U.S. in 1972 to work for a Land Rover dealer in Rockville, MD, and a few years later, started British American Auto Care with his wife, Jennifer. A big believer in preventive auto maintenance, Brian's philosophy is to encourage and educate drivers on the benefits of adhering to a regular maintenance plan.