Industry-Wide Topics

Which of the following do you do when you approach a malfunctioning traffic signal?

Can you remember when gas used to cost less than $1 per gallon?

More than twenty-five years ago Audi car sales took a nose dive after Audi was wrongfully accused of making cars that accelerated on their own. US sales dropped from 75,000 to 15,000.

Almost everyone has experienced the feeling of making a purchase and wondering if they are getting a good deal. This can be particularly true for auto repairs. Fortunately, there is a way to help ensure you receive high quality auto service, and it mainly involves doing your homework with the auto repair shop you choose.

Ask the independent auto repair shop that services your car how many different oils they keep in stock?

A while back, I wrote a blog, “Incentives and Auto Repair – How is Your Technician Being Paid?”. As it turns out, that blog post, dealing with flat rate plans, has been one of our most popular blogs. Often, when we deal with companies, we don’t know how the employees are being paid.

What does your auto repair shop lobby, office/waiting area look like? Does it look like a place you would like to spend some time waiting for your car repairs to be completed? Better yet, how do you think the employees feel about coming to work there? When businesses create a pleasant environment for their customers and employees, it makes people feel better about where they work and where they do business.

Growing up green was part of my childhood. Our family had a compost pile, washed aluminum foil for reuse, used a woodstove to minimize electric bills, and chased fireflies as a summer evening’s entertainment. Mom sewed curtains, spending time with my sister and me while we learned a new skill.