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by Brian England on December 5, 2011

Manufacturers of automobiles have chosen to use many long-life auto parts and fluids to cut back on the maintenance costs of their vehicles. The manufacturers of these ‘long-life’ products make many claims about how long they last.

by Brian England on November 29, 2011

Many prospective car owners know that SUV’s don’t get the best mileage, but what about auto service and repair costs? Well, if you are thinking of buying an SUV, it’s probably a good idea to look at the total picture.

by Brian England on November 7, 2011

A while back, I wrote a blog, “Incentives and Auto Repair – How is Your Technician Being Paid?”. As it turns out, that blog post, dealing with flat rate plans, has been one of our most popular blogs. Often, when we deal with companies, we don’t know how the employees are being paid.

by Brian England on October 31, 2011

When we interact with consumer service businesses —whether it’s a hairstylist, a veterinarian, or an automotive shop—it’s important to know how to handle problems when they arise. Maintaining objectivity can be difficult, but orderliness is helpful in deciding on an approach.

by Brian England on October 25, 2011
7 Auto Safety Tips for Driving in Floods

Earlier this year, much of the East Coast experienced heavy rain and high winds bringing flooded roads and chaos to our area. During the floods, a video aired of a Mercedes sports car getting stuck in running water while other small vehicles were seen driving through the same water with no problems! Why did the Mercedes get stuck?

by Brian England on October 19, 2011

Just think about it, for most people, after a mortgage, a car is one of the most expensive purchases we make. So, how much time and thought did you put into finding a great auto mechanic? Chances are you spend more time planning your vacations!

by Brian England on October 12, 2011

One of the more interesting aspects of working at BA Auto Care is getting to know our customers and learning about their hobbies and interests. Being chosen “Best of Howard County” for auto service for over 25 of our 33 years in business demonstrates the customer trust we’ve maintained.

by Brian England on September 27, 2011

Is your organization looking for a practical way to help families in need this season? Here at British American Auto Care, we are collecting non-perishable items and monetary donations for the Howard County Food Bank (HCFB), from October 1st through November 11th, 2011.

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About this Blog

When it comes to auto service we believe that excellent customer service is all about information and relationships. We hope this blog will help to facilitate a good relationship with your auto shop, whether it's BA Auto Care or any other shop.

We're happy to provide you with great information about auto service, repairs, and a few other topics we love.

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