by Brian England | Dec 5, 2011 | Preventative Maintenance
Manufacturers of automobiles have chosen to use many long-life auto parts and fluids to cut back on the maintenance costs of their vehicles. The manufacturers of these ‘long-life’ products make many claims about how long they last. For example Nissan uses...
by Brian England | Nov 29, 2011 | Auto Questions, Auto Tips
Many prospective car owners know that SUV’s don’t get the best mileage, but what about auto service and repair costs? Well, if you are thinking of buying an SUV, it’s probably a good idea to look at the total picture. Here are 7 positives and 7...
by Brian England | Nov 7, 2011 | Industry-Wide Topics
A while back, I wrote a blog, “Incentives and Auto Repair – How is Your Technician Being Paid?”. As it turns out, that blog post, dealing with flat rate plans, has been one of our most popular blogs. Often, when we deal with companies, we...
by Brian England | Oct 31, 2011 | Auto Tips, Car Problems & Repairs
When we interact with consumer service businesses —whether it’s a hairstylist, a veterinarian, or an automotive shop—it’s important to know how to handle problems when they arise. Maintaining objectivity can be difficult, but orderliness is helpful in deciding...
by Brian England | Oct 25, 2011 | Auto Tips, Car Safety
Earlier this year, much of the East Coast experienced heavy rain and high winds bringing flooded roads and chaos to our area. During the floods, a video aired of a Mercedes sports car getting stuck in running water while other small vehicles were seen driving through...
