by Brian England | Feb 3, 2015 | Auto Questions, Car Problems & Repairs
In general a fluctuating idle is not a serious problem; however, if it is accompanied by the check engine light coming on or the engine stalling that is more cause for concern. A fluctuating idle can be caused by many things. A common cause is a vacuum leak. But like...
by Brian England | Jan 26, 2015 | Auto Questions, Car Problems & Repairs, Preventative Maintenance
Recently a customer’s battery died the day after she picked up her car. She was convinced we had caused her battery to die. She told us her boyfriend knew about cars and told her, “I suspect they cooked [overcharged] the battery.” How can a battery...
by Brian England | Jan 19, 2015 | Auto Questions, Car Safety
So many times we’ll hear words related to our cars and not even understand what they are. An automotive service adviser may tell a customer, “We need to change the differential oil,” and the customer may have no clue what he’s referring to. So...
by Brian England | Dec 18, 2014 | Auto Questions, Auto Tips, Car Problems & Repairs
Ever had this happen? You drive your car, park it for a few minutes to run an errand — then when you return your car won’t start. Recently a customer dropped by our auto shop with his son. They were having this same issue. “Our car used to not...
by Brian England | Dec 12, 2014 | BA Auto Care News
With December being Human Rights Awareness Month, it got us thinking about a Customer Bill of Rights for all BA Auto Care Customers. As part of the Automotive Service Association, we have agreed to adhere to the ASA Code of Ethics. As it turns out, this code serves as...
