Why Should I Complete an Auto Shop Customer Service Survey?
From the cable TV provider to the barber to an online shopping experience, everyone wants you to complete a customer service survey. Now your local auto repair shop is asking you to do the same thing
Do Auto Repair Diagnostic Forms Really Matter?
When we started performing complicated auto repair diagnostics we were the first auto repair shop in Columbia to offer diagnostics forms online.
What Does it Take to Earn the Label Auto Repair Expert?
Today we come across customers who claim to be experts in auto repair, but in just a short time we can tell that their experience is limited to oil changes coupled with access to a computer.
Columbia Auto Repair Shop Scores Good Rating on Price
British American Auto Care is one of only two Columbia auto repair shops to get a top rating by the 2011 Washington Consumers Checkbook for price. Plus, we received a rating of 79% in all the other categories and were rated by the more people than any other auto repair shop in Howard County.
9 Steps to Understanding a Car Repair or Service Estimate
So, you would like to have some work done on your car and need an estimate for the cost of repairs. What’s the best way to ensure a good outcome? Well, even though you may have thoroughly checked out a shop, it’s a good idea to be sure you understand exactly what services are being recommended and what the associated charges are.
AAA Car Care in Towson — Is it Really a Name You Should Trust???
On the AAA Car Care website it says: “AAA Car Care Auto Repair From a Name You Trust”. Most people reading this would think that the AAA Car Care facility meets AAA standards, but it does NOT.
Should You Buy Tires at an Auto Repair Shop, a Tire Shop or Online?
So…how exactly do you figure out the best place to purchase auto tires? What should you be looking for? Is the internet the best place to buy or should you just go to a tire shop? These are probably the kind of questions that go through your mind when you have to replace your automobile tires.
How Many Engine Oils Should Your Independent Auto Repair Shop Stock?
Ask the independent auto repair shop that services your car how many different oils they keep in stock?
How do Long-life Auto Parts and Fluids Really Stand up in Service?
Manufacturers of automobiles have chosen to use many long-life auto parts and fluids to cut back on the maintenance costs of their vehicles. The manufacturers of these ‘long-life’ products make many claims about how long they last.
Will an SUV Cost Me More in Auto Service and Repairs?
Many prospective car owners know that SUV’s don’t get the best mileage, but what about auto service and repair costs? Well, if you are thinking of buying an SUV, it’s probably a good idea to look at the total picture.
Part 2 – How is Your Auto Mechanic Being Paid ?
A while back, I wrote a blog, “Incentives and Auto Repair – How is Your Technician Being Paid?”. As it turns out, that blog post, dealing with flat rate plans, has been one of our most popular blogs. Often, when we deal with companies, we don’t know how the employees are being paid.
4 Steps to Resolving an Auto Service or Repair Issue
When we interact with consumer service businesses —whether it’s a hairstylist, a veterinarian, or an automotive shop—it’s important to know how to handle problems when they arise. Maintaining objectivity can be difficult, but orderliness is helpful in deciding on an approach.