We recently sent an email out to all our customers announcing that we are shortening our name to BA Auto Care. We had a few customers respond back wondering why we would do this when we have earned an excellent reputation over the past 40 years as British American Auto Care.
A couple of weeks ago, one of the courtesy van drivers went on vacation, and the other was out sick, so I got to drive our customers to work and home in our new courtesy vehicle, the all-electric drive Chevy Bolt. All I can say is, wow, what a reaction!
A few weeks ago I was approached with three different questions.
When is the right time to retire an old car versus repairing it, and what exactly happens when you decide to retire an old car to the junkyard?
When running a small business, it’s hard to know sometimes if you are doing the right thing from the perspective of the customer.
Milestones are great.They signal an achievement — progress toward a goal.
We love it when we can save our customers’ money. Recently a customer called about a 2012 BMW X3 with 112,000 miles on it. She wanted a second opinion on a transmission.
This year several members of the British American Auto Care family headed down to Ocean City, MD for the annual WMDA/CAR Service Station and Automotive Repair Association convention. The association represents independent business professionals of auto repair facilities, service stations, convenience stores and other automotive industry related businesses.
When it comes to conserving the environment, we not only talk the talk, we walk the walk.
Like so many other things in life, preparation, attention to detail, and good communication go a long way toward getting the best service for your car. How an auto shop handles the car repair estimate and authorization process is a key part of delivering good auto service, and you can help to make this process work even better
Some of the things we love about Columbia, MD — the georgeous parkways and fabulous greenery — can also make it a bit hard to spot a particular businesses you’re looking for. If you’re ever leaving our auto shop around lunch time or are waiting here, and feel like walking out to take a quick bite…here are seven great spots that can satisfy your grumbling tummy.
With December being Human Rights Awareness Month, it got us thinking about a Customer Bill of Rights for all BA Auto Care Customers
